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1st edition

Pediatric Nurse Telephone Triage: A Companion to Pediatric Telephone Protocols

A Companion To Pediatric Telephone Protocols
Andrew R. Hertz, MD, FAAP

Essential knowledge and know-how for safer, more effective, more confident telephone triage.


193 pages
Paperback
2011
Item #: MA0578
ISBN 13: 978-1-58110-530-8

Retail: $69.95
Members: $64.95
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Pediatric Nurse Telephone Triage: A Companion to Pediatric Telephone Protocols

Essential knowledge and know-how for safer,more effective, more confident telephone triage

Pediatric Nurse Telephone Triage is an invaluable resource for novice and seasoned triagers alike. It provides practical, how-to-do-it guidelines that make it an ideal staff training and skills-building tool. Plus, it brings you clinically proven recommendations to help enhance call outcomes for dozens of common pediatric problems.

How-to guidance spanning the triage process

Look here for clear, straightforward advice encompassing all the “basics” of state-of-the-art nurse triage. Improve triage
procedures and administration with detailed guidelines for those who perform telephone triage. Topics covered include

  • The nurse telephone triage process
  • Triage quality assurance
  • Standard assessment tools
  • The golden rules of nurse telephone triage
  • Call documentation
  • Red flags to watch for
  • Call prioritization
  • Dealing with difficult callers
  • Triage liability and risk reduction
  • Determining what the caller “really means”
  • Prescribing medications over the phone
  • Charging for triage calls
  • …plus much more!

Call-specific clinical insights forsound triage decision-making

Pediatric Nurse Telephone Triage provides trustworthy clinical recommendations to help your staff deliver superior telephone advice call after call. It combines the latest evidence-based data with the author’s broad pediatric-care experience to help nurses better understand “the medicine behind the guidelines.”

Included is the clinically focused information triagers need to make more effective use of the best-selling Pediatric
Telephone Protocols
by Barton D. Schmitt, MD, FAAP. Tables, figures, and algorithms are used throughout to illustrate and explain triage approaches and procedures.

Call types covered include

Newborn calls—Normal newborn activity and reflexes…
newborn feeding…newborn jaundice…newborn rashes…
the crying baby

Illness calls—Fever…headache…allergies…asthma…
diarrhea…ear complaints…respiratory symptoms…insect
bites…eczema…lice…rashes…red eye…conjunctivitis…
seizures…vomiting…urinary symptoms…influenza…
and more

Trauma calls—Bone, muscle, joint, and ligament
trauma…head trauma…eye, ear, nose, and teeth
trauma…skin trauma

Behavior and development calls—ADHD…school
problems…sleeping problems…tantrums…toilet training

Spiral-bound—193 pages

Pediatric Nurse Telephone Triage: A Companion to Pediatric Telephone Protocols
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